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W1122900FIA.png Centre Européen des Consommateurs GIE

2 A Rue Kalchesbruck L-1852 Luxembourg (Lëtzebuerg)

Show number +352 26 84 64 1

Centre Européen des Consommateurs GIE

2 A Rue Kalchesbruck L-1852 Luxembourg (Lëtzebuerg)

Consumer association

  • Fax : +352 26 84 57 61

Informer, conseiller, assister gratuitement à travers les frontières.

About Centre Européen des Consommateurs GIE

The European Consumer Centre Luxembourg (ECC Luxembourg) GIE is part of a network of 29 ECCs in the European Union plus Iceland and Norway (ECC-Net).

The ECCLuxembourg was created in 1991 under the name "Euroguichet" and celebrates its 20th anniversary in 2011. Since 2003, the ECC operates as the "Economic Interest Group (GIE).

The ECC Luxembourg is financially supported by the European Commission, the Luxembourg government (Ministry of Consumer Protection) and the Luxembourg Union of Consumers (ULC).

ECCs fulfill primarily the following tasks:
- Inform the consumer about the European consumer law and European policy in the field of consumer issues.
- Advise consumers in cross border disputes.
- Assist consumers in their cross border disputes with a company registered in another EU country.

In addition, since 1 January 2010, the ECC Luxembourg has been appointed as the contact point for consumers interested in receiving information about services they want to use in another EU country.

Opening times

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
9:00 AM - 4:00 PM  
9:00 AM - 4:00 PM  
9:00 AM - 1:00 PM  
9:00 AM - 4:00 PM  
9:00 AM - 4:00 PM  
Longitude :


Latitude :


Come by public transport

By bus (from central station, bay 5): Line 9, direction Senningerberg / Charlys Statioun, stop: Kalchesbrück

Our decision-makers

Mme Karin Basenach

Ms. Karin Basenach


Show number +352 26 84 64 1

Practical information

We speak

  • German
  • English
  • French
  • Luxemburgish
  • Dutch
  • Portuguese

Our facilities

  • Disabled access
  • Parking
  • Lift

Additional information

We are offering you

  • Advise
  • Assist

Our administrative and financial info

  • Nace : Activités des organisations associatives n.c.a. (94990)
  • Trade registry No. : C30
  • Number of employees : 8
  • Date of creation : 12/2002
Autres professionnels pour Consumer association :
Other professionals near Luxembourg :
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